"OMRON Medizintechnik conducts periodic customer surveys, in which feedback to the product as well as feedback to the service is gathered. As a leading brand manufacturer, being able to respond quickly and comprehensively to the needs and feedback from our customers is very important to us. To optimize the process as well as the survey itself and to increase the response rate, OMRON Medizintechnik has commissioned Customer Research 42 to redesign the customer survey. This was done contemporarily and to our complete satisfaction. The significantly improved quality of responses and the insights gained thereby were of great importance for us."

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