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Service Industry References

"Throughout 1 year the CR42 staff did more than 10.000 personal interviews with the customers of the Constance-Meersburg car ferry. This representative analysis helps us to gain insight into the structure of our customers. What are the different groups of customers? What are their needs and what is their behavior? With the help of this knowledge we can work on the performance of the Ferry and aim our marketing strategy accordingly. The cooperation with Prof. Dobbelstein worked to our complete satisfaction. We like to thank him and his team for the outstanding performance."

Stefan Ballier

General Manager Ferry

Stadtwerke Konstanz GmbH

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